Although faults in our products are extremely rare, all our PROMiXX's are covered by a 1 year warranty and we would be more than happy to arrange a replacement for you.
In order to do this we would kindly ask you to fill out the faulty product form below and send the faulty PROMiXX, or just the faulty part, back to us at the address below along with a copy of your proof of purchase.
Once we receive and test the faulty return we can ship the new replacement.
If you are sending the PROMiXX beaker back please make sure there is no supplement residue or liquid inside, please rinse. Any heavily contaminated bottles will not be tested due to health and safety and will be returned back to the sender.
If you are based outside of the UK please enquire our alternative resolution to you shipping the faulty return back to us.
Please note that you should only use USB cables provided by us and no 3rd party cables.
West Point Industrial Estate