Our guarantee is valid for 1 year from date of purchase. We cover flaws in the material or workmanship at the time of manufacturing and for any mishaps before it reaches you.
We are happy to replace part of all of your PROMiXX at our discretion, for free if you have purchased through our website or on Amazon.
*We do not cover products purchased from other retailers.
If you purchased any of our PROMiXX products from our website or are outside your 30-day returns window on Amazon please fill out the following form.
If you purchased your PROMiXX from Amazon less than 30 days ago, please head to your relevant Amazon platform to contact us.
Unused products can be returned for a full refund within 28 days of purchase - used products cannot be refunded.