General Questions

How do I make sure my vortex mixer is a genuine PROMiXX product

As inventors of Vortex Mixing Technology, a genuine PROMiXX product guarantees quality and performance. Buy with confidence from a trusted retail partner or directly from promixx.com to ensure products are genuine. Make sure you choose a Vortex Mixer that carries the PROMiXX or MiiXR brand logos and be cautious of imitation products that do not carry this stamp of quality.


Do you offer replacement parts?

Spare and replacements are not available for purchase right now - but we are working on it! For more information, please email our friendly support team at info@promixx.com.


Orders & Shipping

Can I change the address of my order?

We have a very small window of time after an order is placed to make any changes, however we are always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@promixx.com and we’ll be more than happy to help.


How long will it take to receive my order?

Once our warehouse has received your order, orders are processed same or next working day on a 2-day express service. If you haven’t received your package within 5-7 business days, please do not hesitate to reach out to our Customer Experience Team at info@promixx.com and we will be more than happy to assist you.


What countries do you ship to?

We currently ship to all states within the USA (excluding territories), UK, and EU.


Can I cancel my order after I've created it?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@promixx.com and we’ll be more than happy to help.


What is the cost of shipping?

We offer free 2-day shipping for orders over $40 / £35 / €40. For orders below this value, the shipping fee will be calculated upon check out based on your location.


Where can I find my order number?

Your order number can be found in the confirmation email received upon placing your order.


What is the delivery time?

We offer free 2-day shipping on orders over $40 / £30 / €40.


Warranty: Replacements & Returns

How long is my device covered under the limited warranty?

PROMiXX devices are manufactured with the highest quality materials, and built to last. In the event of a manufacturing flaw or defect, all PROMiXX products are covered by a 1-year limited warranty.

If you purchased your PROMiXX product from a retail partner, please contact the retailer directly.


What is covered under warranty for PROMiXX devices?

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Our products are built to last, but in the event your PROMiXX device becomes defective within one year of your purchase, you are eligible for a replacement. Products that have been damaged due to water ingress, drops, or misuse are not covered by the warranty.

If your device qualifies for our warranty, send us an email at info@promixx.com to claim your replacement. Please include a picture of the defective item, your original order number, and your current address.

Our customer experience team will contact you within 24-48 business hours to review your warranty claim.


What is your return policy?

We are so confident that you’ll have a better blending experience, we’re willing to put our money where our mouth is! If you’re not satisfied with your PROMiXX device, you have 30 days to return it with a money-back guarantee.

For returns made via our website please see below:

1. Returns are accepted within the first 30 days from the date of purchase.

2. Email our customer service team regarding your return, a member of our team will then provide a Return Authorization Form to complete and send back to us. The form must be included with your return.

Please note, we do not cover the shipping cost for the return item. We advise you hold onto your tracking information as we are not responsible for lost packages by the carrier.

3. Once we receive the returned item to our warehouse, it will take approximately 2 business days to process a refund.

4. Once your refund is issued, it may take 5 – 7 business days for it to appear on your original form of payment.

Please be advised, all return must include the Return Authorization Form. We must receive the items within 30 days of purchase. Please contact our Customer Experience Team via email info@promixx.com.


MiiXR+ Stealth

What are the key features of the MiiXR+ Stealth?

Check out this video


What comes in the box?

Included with the MiiXR+: Text? Or video

- The lithium-poly rechargeable motor

- 20oz Tritan bottle

- The NUTRiPOD for integrated supplement storage

- Ergonomic lid

- Micro-USB charging cable

Check out our video below for a full run-down of what comes with your MiiXR+.


How do I use my MiiXR+ Stealth?

To prolong the life of your PROMiXX mixer, we recommend hand-washing your devices. For best results,

Check out our video below to see how to clean your MiiXR+


How do I clean my MiiXR+ Stealth?


How do I charge it?


What is the battery life?


How long does it take to charge?

To charge your mixer, simply peel back the rubber tab covering the charging port. Insert the micro-USB into the device and plug in to your car, adapter, or laptop to charge.

Check out our video below.


Is the MiiXR+ Stealth compatible with other PROMiXX devices?

All PROMiXX devices are compatible. Have a MiiXR PRO or MiiXR AA beaker? Feel free to pop it on to your powerful MiiXR+ base to make your favorite shakes. Forgot to charge your MiiXR+ but have another model in the house? Not to worry - your MiiXR+ beaker will fit onto the other bases!


MiiXR PRO

What are the key features of the MiiXR PRO?


What comes in the box?


Accessories

What is a NUTRiPOD?

Our specially designed NURTiPOD is your convenient supplement storage that fits with ease into the beaker of your PROMiXX. Carry your powders or supplements with you so they're ready when you are.


How much powder can the NUTRiPOD hold?

The capacity of the NUTRiPOD is approximately 60g of powder. It is 130ml in size.


What PROMiXX models are the NUTRiPOD compatible with?


Will the insulated sleeve keep my drink cool?


What PROMiXX models are the insulated sleeve compatible with?

The insulated sleeve is designed to fit on all PROMiXX vortex mixer models.